מישהו יכול לתרגם לי את זה מבלי להשתמש בגוגל תרגום?

dear friend
hi, thanks for your message
oh, so our stock worker have shipped the item to you on time
if you still not get it
it maybe lost on the way
as for this situation, how about make refund to you at first?
let us know your ideas
thanks
regards
Kaya ^_^